FAQs — Everything You Need to Know

Need a last-minute sitter but can't find one?
Contact Nikki or Soph directly - we’ll sort it out at info@thevillageco.nz or give us a call on 07 807 9114

Looking for babysitting jobs?
Join our trusted network today - apply now!

Can I request the same sitter again?
Of course! Favourites make life easier - you can rebook them directly through the site.

Need overnight or special needs care?
We’ve got sitters for that too - just contact us on info@thevillageco.nz or give us a call on 07 807 9114

Are The Village Co. sitters background-checked?
Absolutely! Police checks, identity verification, and interviews are standard.

Can I meet the sitter before booking?
Yes - it's all built inside the platform. You can start a video call to chat with your sitter after you have requested a booking.

What if my sitter cancels last minute?
Life happens - we get it. If your sitter cancels, we’ll help you find a replacement ASAP or refund your booking. Contact us on info@thevillageco.nz or call us on 07 807 9114

What if something goes wrong?
Rest assured, every booking is protected by our comprehensive $2 million liability insurance.

How do I pay my sitter?
All payments are processed securely through the platform - no need for cash or bank transfers.

Can I leave special instructions for the sitter?
Of course! Share details like bedtime routines, allergies, and any special care instructions right in your profile page.

Can I cancel a booking if my plans change?
Yes, you can cancel or reschedule directly on this platform. Check our cancellation policy for more details.

What areas does The Village Co. currently serve?
ITAV is available in Hamilton and the Waikato. We are growing so email us if you would like a sitter in your area and we will look at what's available!

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Have questions or need assistance?
Reach out to Nikki & Soph at info@thevillageco.nz or call 07 807 9114. We're here to help!